Last updated: April 21, 2026
Plain-English summary: HeyCarlton is a paid AI assistant for families. You keep all rights to your data. You can cancel anytime. We don't sell your information, we don't train AI models on it, and we don't share it with advertisers. These terms cover the legal details.
By accessing or using HeyCarlton ("the Service"), you agree to be bound by these Terms of Service. If you don't agree, please don't use the Service. These terms apply to all users, including those on the waitlist, free trials, and paid subscriptions.
HeyCarlton provides a family logistics assistant designed to help families manage schedules, deadlines, reminders, and daily logistics. The Service includes:
We're continuously improving HeyCarlton. Features may be added, modified, or removed as the product evolves. We'll always communicate significant changes in advance.
To use HeyCarlton, you must:
You may create one account per family. Each account includes one family workspace for Carlton. You are responsible for ensuring that your use of the Service complies with all applicable laws.
You agree not to:
HeyCarlton can optionally connect to third-party services like Google Calendar through OAuth. These connections are off by default. When you connect a service:
/settings, /unlinkemail, and /nuke, or directly through the third-party service (for example, myaccount.google.com/permissions)When HeyCarlton takes actions on your behalf in a connected service, such as creating or updating a calendar event, it confirms with you before acting. You are responsible for what you approve.
HeyCarlton — including its design, code, AI prompts, workflows, and brand assets — is owned by HeyCarlton. These Terms do not grant you any rights to our trademarks or intellectual property beyond the limited right to use the Service.
You retain full ownership of all data and content you provide to the Service. You grant HeyCarlton a limited, worldwide, non-exclusive, royalty-free license to process, store, and transmit that data solely for the purpose of providing the Service to you, as described in our Privacy Policy. This license ends when you delete your data or close your account.
Carlton is the assistant name across HeyCarlton. We will not use your family details or messages for marketing without your explicit permission.
Output generated by the assistant (summaries, drafts, suggestions, recommendations) is provided to you for your use. HeyCarlton does not claim ownership of AI-generated output produced in your conversations.
AI systems can and do make mistakes. HeyCarlton is not a substitute for professional advice — medical, legal, financial, educational, or otherwise. Always use your own judgment for important decisions, and verify critical information (deadlines, appointments, medical details) independently.
HeyCarlton offers paid subscription plans. Current pricing is published at heycarlton.ai/pricing. By subscribing, you agree to:
All fees are in US Dollars and exclude applicable taxes. Payments are processed by our third-party payment provider. We do not store your credit card details directly.
We offer a refund of your most recent subscription payment within 14 days of that payment if you cancel within that window and aren't satisfied with the Service. Beyond 14 days, subscription payments are non-refundable except where required by law.
Early-access deposits ($10) are fully refundable on request until your subscription activates. Once your subscription begins, the deposit is applied as a credit to your first month.
You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:
If you cancel and later wish to resubscribe, you'll be charged the current rate at the time of resubscription (founder's pricing is not transferable after cancellation).
We aim for high availability, but we don't guarantee uptime. The Service is provided "as is" and "as available." We may pause portions of the Service for maintenance, change features, or discontinue features with reasonable notice.
If we permanently shut down the Service, we'll give you at least 30 days' notice and provide a way to export your data before deletion.
To the fullest extent permitted by law, HeyCarlton is provided without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or secure. We do not guarantee that:
To the fullest extent permitted by law, in no event will HeyCarlton (or its founder, employees, or service providers) be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.
Our total liability for any claim arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars ($100).
Some jurisdictions don't allow these limitations; in those places, the limitations apply to the fullest extent permitted by law.
You agree to indemnify and hold harmless HeyCarlton and its founder, employees, and service providers from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Service, your violation of these Terms, your violation of any law, or your violation of the rights of a third party.
You can stop using HeyCarlton and delete your account at any time.
We may suspend or terminate your account if you violate these Terms, if we are required to by law, or if we discontinue the Service. If we terminate your account for reasons other than your violation of these Terms, we will refund any unused prepaid amounts on a prorated basis.
Sections that by their nature should survive termination — including Sections 6 (IP), 9 (Refunds), 12 (Warranty Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and this Section 15 — will survive.
These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service will be resolved in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the jurisdiction of those courts.
Before filing any formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute in good faith for at least 30 days.
We may update these Terms from time to time. If we make material changes, we'll notify you through the assistant or via email at least 30 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
Questions about these Terms? Reach out to us:
Email: [email protected] (general)
Legal notices: [email protected]
Company: HeyCarlton, Charlotte, NC, USA